NO SHOW Cancellation Policy
Any cancellation less than 24 hours before the Bloomington pet grooming appointment maybe subject to a $25.00 NO SHOW fee. There will only be one last minute cancellation or no show allowed before you will be subject to a fee. Please realize that if you do not show up for your scheduled appointment, we lose income. We cannot fill a missed Bloomington Pet Grooming appointment with little or no notice. There are times when we have clients waiting for appointments that we cannot give them if we are expecting your pet for their appointment. Please be considerate of our time and let us know at least 24 hours in advance if you cannot keep your pet’s appointment. You can call us at the salon at 952-829-9609. If we don’t answer, please leave a message.
Any new client that makes an appointment and then NO SHOWS or DOESN’T CALL TO CANCEL THE APPOINTMENT without any notice will not be allowed back.
Scheduling – Arrival and Pick-Up
We do not require pets to stay all day at our pet salon in Bloomington. We schedule pets throughout the day so that we can keep them only a minimal amount of time. Most pets are at our pet Salon in Bloomington for 2-5 hours. Please do your best to arrive on time for your appointment. If you are running late, give us a call. Please be sure to call us if you are running late so that we hold your appointment for you. We may have to reschedule or rework our day to accommodate your pet when you are late.
Please let us give you a call when your pet is ready. This avoids you coming early and getting your pet excited. Remember you dog recognizes you with their nose. They do not have to see or hear you to know you have arrived. Most pets we groom are little angels, staying still and behaving wonderfully, BUT when you arrive, in their mind, it’s time to go home! They’re not concerned if their are a few more hairs to trim. Imagine sitting at your hair salon while getting a style and waving your head in all directions. Would you be safe and have a perfect trim? We want to keep your pet safe and do our very best styling. Please call us rather than arrive early for you pet. We welcome phone calls anytime if you want to find out your pet’s progress. We highly recommend you pre-book your pet’s next appointment. This will enable your pet to always look & feel their best! We are happy to schedule all of your appointments in advance. Remember during holidays we will be filling our schedule up quickly!
We accept Checks and Cash at our pet Salon in Bloomington. Payment is due at pickup.
Your Pet’s Style
When you arrive with your pet for grooming in Bloomington, we will spend a few moments with you inquiring how you would like your pet styled. If you have any special requests, please let us know at that time. Please look over your pet upon pickup. Let us know if there are any changes you would prefer on future appointments. We will make note of those requested changes. If you have ANY questions about the care, grooming, or the dog bath in Bloomington we have given your pet, please let us now within 24 hours of your pet’s grooming. If you let us know with 24 hours we will be happy to go over your pet’s trim to meet your satisfaction. Anything beyond 24 hours we will take note of any changes you would like made for future grooming.
If your pet’s coat is matted or tangled, there will be an additional fee added to your pet grooming in Bloomington. We do not de-mat pets in severe condition. This can be harmful to your pets skin and coat. Many pets learn to not like visiting the groomer when they are constantly having severe matting brushed out. While some pets are very tolerant of excessive brushing, some are not tolerant at all. We do not want to put any undue stress on your pet. Please do not ask us to do so. We love your pet as much as you do and we want the best for them. We may determine that it is best to clip off your pet’s coat and start fresh with regular grooming appointments. Rather than giving them an unhappy experience with us, please let us use our discretion when making the decision on whether to de-mat their coat or start fresh. We really do know what is best for your pet. And remember, HAIR GROWS!
Taking Your Dogs to Potty Before their Appointment
Please be respectful of my neighbors and my home. Please ALWAYS use a leash! Do not let your pet relieve themselves on the walkway, driveway, garage corner, garbage can, patio furniture, grill, woodpile, or house. Please let your dog relieve itself in my backyard and please pick up after your pet. We are happy to supply pickup bags for you when you need them. If you need help with clean up, please let us know. We are happy to help!